Coldstar are a forward thinking Service,Maintenance and Installation Company covering all regions across the UK.

Our Service Business is committed to delivering unsurpassed levels of customer support.

Our service desk can accommodate service calls via telephone, e-mail, fax, all day every day 24/7.

All Calls are logged on to our service system instantly enabling the service desk to monitor and deliver the information to engineers or customers at the touch of a button.

At any given time we can give a real time response or progress report for any call or customers can log in to our service desk and look for themselves!!

The priority of the call is determined by the customers level of support or contract.

Coldstar employ engineers that have the knowledge and training to provide a first class service with a high first fix call rate.

Coldstar technicians are provided with e-mail compatible workbased pads along with a comprehensive van stock, allowing for first time fixes. The vans are re-stocked from receipt of material usage allowing a high level of van stock to be kept, which is constantly being updated and monitored.

Coldstar technicians are kept up to date with all regulations and certificates they require and All Engineers hold the Safe Handling of Refrigerants along with a Hydrocarbon Handling Certificate. Engineers are provided with sat nav and access to traffic reports to avoid delays whilst on route to breakdowns.

Coldstar have purchased the Destiny Workpad E-Mail system which enables Coldstar technicians to fill out a worksheet on site which can be E-Mailed directly from site by the engineer or customer to provide the Service desk with all the information to provide the customer with the outcome or a further works quote within minutes.

Coldstar customers are also given online access to their `Site` within our Service Desk and can view all aspects which now will include the sites `F Gas Log` which is now law.

With the Destiny Workpad we can process the works and keep the information flow to the customer as a priority.

If the service call was not completed on a first time fix, and the spares are under budget they will be dispatched on a courier direct to site. If the parts are above a set limit a quote with all equipment information and parts availability will be sent within the hour as required to minimise stock loss or de-merchandising of the cabinet.

The data base Coldstar keep will enable us to locate equipment at the touch of a button, allowing engineers access to this information quickly.

The turn around using our e mail system cuts down time on equipment drastically.